Services

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SERVICES PROVIDED

UA offers a full range of public involvement and community relations consulting services to help clients deal more effectively with their public and, as a result, significantly improve the implementation record for their plans and projects. To help clients accomplish this goal, UA ....  

• Provides clients with orientation in consent building, the proven public involvement strategy we use to achieve the agreement needed — especially from tough opponents — to secure timely project implementation. 

• Provides coaching and technical assistance in the practical application of consent building and the effective use of public participation programs as a project implementation tool. 

• Designs public involvement programs. This service includes the preparation of public participation plans which identify the public involvement needs that must be met to achieve agreement among key stakeholders, and the most appropriate techniques and their timing for meeting those needs. 

• Prepares project implementation analyses to: (1) identify elements which increase a project’s vulnerability to being stopped (vetoed); (2) evaluate a given project’s overall implementation prospects; and (3) recommend the most effective actions to improve the possibilities for public acceptance and achieving timely project implementation. 

• Identifies key publics and potentially affected interests (PAIs) as part of the development of comprehensive project mailing lists and "smart" databases. 

• Conceptualizes and creates public information support materials such as:

  • brochures
  • newsletters
  • direct mailers
  • news releases
  • media spots
  • fact sheets
  • visuals including overhead, slide, PowerPoint and video presentations

• Develops, implements and manages multi-media public information campaigns for municipal bond elections and ballot measures.

• Designs public notification strategies and materials to ensure stakeholder awareness of important project milestones and events, thereby reducing client vulnerability to "failure-to-notify" accusations by the public.

• Develops, implements and facilitates a wide range of public involvement techniques such as scoping meetings, focus groups, panels, workshops, etc. intended to inform stakeholders about alternative planning options, identify their preferences, concerns and areas of agreement/disagreement, and promote the search for consensus. 

• Develops public outreach programs to inform target populations about possible actions, project alternatives, etc. which could affect them. 

• Designs and implements special techniques to promote the resolution of issues and conflicts between project sponsors and their public or between polarized interests within the public. This component includes collaborative decision making process design and management and conflict resolution/mediation services.

• Prepares Feedback Reports which summarize input received from the public at meetings, workshops, etc. and document how that input was used in subsequent project planning and decision making. These reports are routinely mailed back to stakeholders within a few weeks following each public consultation event 

• Develops and manages community relations programs to inform and assist populations potentially impacted by a project once it has reached the construction phase.

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